30-Day Refund Policy
Last Updated: 7 September 2026
My App Empire wants customers to be happy with the digital products they purchase from us. If you experience a problem with your purchase or believe the product isn't right for you, please contact us within 30 days of purchase.
1. Our 30-day refund window
Refund requests must normally be submitted within 30 days of the original purchase date.
Because My App Empire products are digital software products and access is provided electronically after purchase, we do not offer an unconditional “use for 30 days and return for any reason” guarantee.
However, we understand that circumstances differ. We may approve refund requests within the 30-day period on a case-by-case basis, including as a gesture of goodwill where appropriate.
2. Technical problems
If a significant technical problem prevents you from using a product as described, please contact us.
Where practical, we may first attempt to resolve the issue. If we cannot resolve a significant problem within a reasonable period, a refund may be provided.
Duplicate or erroneous charges will also be reviewed and corrected where appropriate.
3. What happens when you receive a refund
If a refund is issued, your access to the refunded product will be revoked.
You will no longer be authorised to access or use that product through your My App Empire account.
Approved refunds will generally be returned to the original payment method. The time taken for the funds to appear in your account is determined by the payment provider and your financial institution.
4. Third-party services
Some My App Empire products may optionally connect to third-party services, including artificial intelligence providers and APIs.
Any charges you incur directly with a third-party provider are separate from your My App Empire purchase and cannot be refunded by My App Empire.
5. Your consumer rights
Nothing in this Refund Policy excludes, restricts or modifies any rights or remedies that cannot legally be excluded under applicable consumer protection laws.
For Australian consumers, our products come with guarantees that cannot be excluded under the Australian Consumer Law where those guarantees apply.
6. How to request a refund
Please email support@myappempire.com within 30 days of your purchase.
Please include:
- The email address associated with your My App Empire account
- The product you purchased
- Your approximate purchase date
- A brief explanation of your refund request
We will review your request and respond as soon as reasonably possible.